About the job role :
As a Customer Support Advisor , you will provide a warm and professional contact with each of our customer's client and solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
As a Customer Support Advisor , you will :
Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer's inquiries and / or attending potential requests.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situation and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
We offer you :
Competitive wages (14 monthly payments per year)
3000€ Signing Bonus
Meal allowance paid in voucher card (net)
Monthly Performance Bonus
Health insurance (after 6 months contract)
Investment in training and personal development
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.