Bilingual Customer Service Representative - Swedish-English
TTEC
Porto, Porto, Porto, Portugal
há 1 dia

TTEC has an excellent opportunity for you to work on behalf of our client, an innovative international company focused on developing and growing a portfolio of consumable lifestyle products.

We are looking for customer service superstars who will ensure the customers’ personal experience remains at the heart of everything they do.

What would you be doing?

As a Customer Relations Specialist, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries.

We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers.

Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.

Tasks include :

  • Supporting business and consumers via inbound calls, emails and live chat queries;
  • Resolving product queries and fielding questions regarding online accounts and customer orders;
  • Offering in-depth product knowledge of our range and legislation around the products;
  • Ensuring the best consumer experience possible is provided;
  • Helping drive sales activity where appropriate and conducting customer surveys.
  • What we offer :

  • Competitive annual base salary;
  • Continuous paid training on the latest technology;
  • Private Health / Medical Insurance and Eye Care Reimbursements;
  • Kitchen;
  • 20 Annual leave days.
  • We are looking for...

    We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.

    We especially value candidates with :

  • Verbal and written fluency in primary language;
  • Good English language skills;
  • Motivation and can-do attitude;
  • The ability to multitask.
  • Why TTEC ?

    Our company was founded more than three decades ago. We are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do, we interact with customers 24 / 7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.

    Working at TTEC is unlike anywhere else.

    When you join our team, you are more than just an employee.

    You are a member of the TTEC family.

    Experience being part of a global family.

    Please send your CV in English

    All documents will be treated in the strictest confidentiality.

    Only short-listed candidates will be invited for an interview.

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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