IT Automation Engineer
ST Strategy & Technology
Amadora, Portugal, Portugal
há 6 dias

What you will learn and contribute to

The Automation Engineer Workplace Experience plays a pivotal role in driving the automation of IT support processes to improve end-user experience and satisfaction.

He / she will be responsible to support a tool / process framework to maximize the degree of automation of support tasks such as service provisioning, incident resolution, request processing, and data gathering,

The Automation Engineer will strongly cooperate with the team and other stake holders to support their business goals and help to our service delivery to reach the next level.

Responsibilities and Duties

  • Develop and implement automation for all IT support processes
  • Support daily operation of own automation tools and collaborate with tool owners to interface with
  • Define, data models, processes, and interfaces for various support use cases
  • Standardize and improve end user experience for all end user interactions
  • Work with service owners to implement a continuous improvement process
  • Support implementation and testing of integrations between different architecture building blocks
  • Align with the Security team and our partners to ensure compliance with Nokia policies and guidelines
  • Support other IT stake holders
  • Your skills and experience

    Professional skills and experience

    Main qualifications :

  • Degree in Engineering, Computer Science, or related field from recognized university
  • 3 years of relevant professional experience
  • Experiences in international IT Delivery organizations is a plus
  • Experience with Service Now,
  • Knowledge of DataBases, LDAP, Office365, Azure and Google Cloud Platform
  • Knowledge of databases, SQL language and relevant programming languages
  • Experience with interface development (REST, Graph API)
  • Knowledge of automation frameworks and tool
  • Experience with desktop automation is a plus (NexThink, Systrack)
  • Strong analytical abilities
  • Fluent English language
  • Personal Attributes :

  • Strong cross-functional skills, transcending across global teams
  • Strong analytical skills and ability to understand and synthesize business problems
  • Leadership skills with the ability to build and develop teams as well as the ability to break down barriers / silos
  • Being a team player
  • Ability to work under minimum supervision
  • Excellent written and verbal communication skills
  • Demonstrates a high passion and drive
  • Ambitious and willing to go the extra mile
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. #Li-Hybrid

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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