Apoio ao Cliente / Customer Service Representative (Italian Support)
FREE NOW
Lisbon
há 3 dias

We are looking to grow our Customer Experience Team onsite in Lisbon , supporting our customers in Italian .

Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Experience?

Then this is the role for you! As a Customer Experience Representative you will be the first point of contact for all our customer segments.

These are your responsibilities :

  • Finding individual solutions for our customers e.g. difficulties with the App, payment issues, lost items, receipts
  • Moderation in difficult situations (especially between passenger and driver)
  • Support in all matters of customer satisfaction
  • Written correspondence in Italian
  • Other related projects
  • These are your qualifications :

  • Practical work experience in the area of Customer Service
  • Excellent written communication skills
  • Good time management and organisational skills
  • Technical understanding and fast learning capacities
  • A warm approachable manner with strong interpersonal skills
  • Self-motivated and strong desire for new challenges within a fast growing company
  • Native-like fluency in Italian and fluent in English - please submit your application in English
  • Diversity & Inclusion At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

    We celebrate diversity and have a clear vision : to be the place where a diverse mix of talented people want to come, stay and do their best work.

    Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

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