New Accounts Support Assistant (German speaker) - 10070
Small World FS
Portugal, Sintra
há 2 dias

Already represented in 20+ countries and with over 40 languages spoken within our teams, Small World offers the unique opportunity to be part of a truly global and multicultural family!

We are keen to recruit a series of New Account Support Officers, who will play a key role in us setting up new Money Transfer Agent partners.

You will be responsible for the end-to-end onboarding process, working with the Sales, Agent Support, Compliance and IT teams to ensure our new partners are ready to transact for Small World!

You will

  • Assist with the reviewing of documents provided by the Sales Team in accordance with Small World onboarding process and refer the completed file to Compliance for further review.
  • Liaise with the Sales team to provide the necessary support to achieve the highest number of accounts successfully registered with FCA in an efficient and fast way, ensuring Small World due diligence is respected at all times.
  • Ensure process and procedures are up to date and communicate any changes to the departments involved on the On-boarding process.
  • Advise the sales team on how to ensure compliance with Small World Policies & procedures when recruiting agents.
  • Provide support to Master Agents during the recruitment process.
  • Controlling and reporting on the progress of the onboarding of new agents, including the training process.
  • Provide daily, weekly and monthly reporting as required to track the progress of agents as they are on-boarded and trained.
  • What are we looking for?

  • Fluency in German, and English languages
  • A recognised basic compliance qualification / OR equivalent experience
  • Ability to work well under pressure with good listening, speaking, writing, reporting skills;
  • Critical thinking which involves the evaluation of sources such as data, facts, and research findings and bring reasonable conclusion and solutions to solve problems or make decisions.
  • Excellent Spreadsheet / Excel skills (Pivot tables, formulas functions, formatting)
  • Strong organisational skills
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