Hungarian Customer Support Agent
SpotOn Connections
Castelo Branco
há 5 dias

O que procura nos candidatos

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and / or B2B environment

Good communication skills, both verbal and oral

Excellent native level written and spoken communication skills in the language of support

Proactive attitude and strong team-spirit

Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism

Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case

Openness to work flexible hours as required (may include evenings, weekends and / or holidays)

Que funções irão desempenhar

RESPONSIBILITIES

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution;
  • documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch

    Provide general and technical support to customers who use any of our client's paid products

    Escalate complex problems according to defined procedures

    Quais os benefícios oferecidos

    OUR OFFER

    Pleasant and inspiring working atmosphere

    Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

    Professional development and clear career path

    Training & development opportunities

    Working Shifts : 8AM to 8PM / Monday to Sunday

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