Embrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.
This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
REQUIREMENTSAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and / or B2B environmentAvailability to work Monday to Sunday (Shifts between 8am and 8pm)Live customer support experience (phone, chat, email, in-person, etc.
is preferredExcellent native level written and spoken communication skills in the GermanDemonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)Ability to handle difficult situations.
Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).
Openness to work flexible hours as required (may include evenings, weekends and / or holidays)
OUR OFFER Competitive Base Salary Language Premium Transportation allowance Yearly performance bonus : 5% of annual base salary (paid in March) Meal allowance Internet allowance : (only applicable during the current pandemic) Relocation allowance : (only applicable to expats) Relocation support (documentation and house hunting) : when applicable : One year Full time Contract, with 30 days of probation