SALES OPERATIONS MANAGER - LISBON (Portugal)
Our client is seeking a person who will be responsible for building and managing all non-commercial-related operations. The position is based in sunny Lisbon, Portugal and reports to the Manager / Director.
You will be expected to design, implement and streamline operations that support their long-term strategy of expanding their Sales business unit across three stages of the business model : Outplacement of their own fleet;
Procurement and sales of third-party fleet (Buy-to-resell model); Peer-to-peer (P2P) sales of vehicles.
You will need to guarantee we have the operational capabilities at both the HQ and on-the-field for the reselling of their own fleet, developing effective and streamlined processes for all target sales channels : B2C (direct-to-consumer), B2B (dealerships, large customers, etc.) and B2A (auctions).
You will be expected to design an end-to-end strategy and operational plan for the sales fulfillment in the 15 countries (and growing) across Europe and the in close coordination with the Sales Director and in alignment with the RV Rental business unit.
The operational plan should leverage and expand HQ capabilities (marketing, product / tech, sales fulfillment, etc.) and international operational network, and focus on creating a direct-to-consumer offering that can be fully-digital and low-touch or interactive and high-touch (if customers so wish).
You will also be expected to co-develop with their Rental Operations team a strategy that guarantees the best-state of the fleet at any point in time during the rental season and a full reconditioning of vehicles at end of rental season up to certain quality standards / SLAs.
This will require you to build effective processes and methodologies with the internal operations and logistics team and multiple external stakeholders in the industry, aligning maintenance and reconditioning planning, quality, cost and timing SLAs, and guaranteeing a great customer experience across all geographies the company is operating in.
Simultaneously, for the second and third stages, you will need to build the team and implement all non-commercial-related processes in order to set up the Buy-to-resell and P2P models, covering all stages of the procurement and sales process : procurement of under-valued assets in the market - both from end-customers (C2B) and professionals (B2B);
vehicle reconditioning; demand generation and; sales fulfillment.
Ultimately, you will be driving all operations for the entire RV Sales business unit, and accountable for its operational and financial performance.
You will professionalize and industrialize the sales fulfillment operations through the institution of robust process, automation, and KPI measurement and maximizing subcontracting that will support the continued scaling of the RV Sales business unit and the overall group, while ensuring a great customer experience and third-party vendors / partners satisfaction.
8+ years of operational experience scaling fast-paced, complex businesses combining both digital and physical operations at the core of their propositions and operating models.
First-class operator with management experience in logistics / fulfilment / delivery operations of organizations characterized by technology-enabled operational excellence
Fluent in English. Knowledge of German and / or French (both written and verbal) are a strong plus. Additional languages are a nice-to-have.
Experience fostering cross-functional coordination and seamless delivery against all KPIs.
4+ years of people management experience, with a track record of building strong, international teams, bringing a systematic approach to hiring, developing and retaining talent and creating a high-performance culture.
Proven track record of establishing efficient, high-performance delivery / fulfillment teams, processes and structures, and building the right targets, KPIs and measures to ensure on-time and within-budget delivery.
Operational experience in an entrepreneurial, high-growth environment, with good understanding of the complexity and challenges of scaling a tech-enabled business and comfortable with the ambiguity and the challenges of scaling.
Experience engaging at all levels with external partners and B2B customers across geographies and industries.
Proven track record of outperformance at the individual and team level, while being comfortable with change, hungry to learn and resourceful.
Strategic thinker, effective at using data, logic, and instincts to identify problems and execute solutions at scale, while being execution-driven and hands-on whenever required.