Purpose & Overall Relevance for the Organization :
Within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes.
As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.
Key Responsibilities :
Perform standard and complex administration of HR System Support tools, programs, and processes on a European and partially on a global level
Provide consultancy services and service excellence to employees and the HR community as well as IT regarding general and more complex HR System Support topics
Handle standard and complex inquiries & support through ticket self-service, e-mail and telephone
Timely execute HR System Support related standard and complex tasks according to defined processes, timetables and service levels in compliance with regional and local policies, e.g.
Administration, updating and communication of HR System Support policies, tools and processes such as SAP (PA / OM), Performance and Career Development Management, Talent Acquisition and Learning
Execute HR System Authorization requests according to local, regional and global policies
Administer existing and create new Mass Data uploads
Prepare and carry out system audits
Provide professional advice and expertise in the broader area of all HR System Support related topics to LM, HRM and employees
Support and identify topics for the development of HR System Support knowledge base
Create and administer automatized, regular as well as functional and ad hoc reports in order to safeguard adherence of HR System policies and programs.
Communicate results accordingly and support solutions for improvements.
Support user acceptance testing regarding standard and complex test cases
Create user manuals
Assisting in the management of projects related to processes, systems and tools
Prepare training material and carry out trainings on HR System Support topics
Key Relationships :
HR Services teams
Global Talent Experts
External authorities, consultants and suppliers
Knowledge, Skills and Abilities :
Excellent analytical skills and detail-oriented work style
Natural aptitude for computer systems
Team player mentality
Good communication skills
Strong customer focus and service minded
International mind-set, experience as part of a geographically & culturally diverse team
Ability to work under pressure and to prioritize tasks in order of importance
Requisite Education and Experience / Minimum Qualifications :
4-6 years of relevant work experience in HR, ideally within an international organization
Excellent command of English (German is a plus)
Experience with H2R processes
Strong experience in SAP HR
Strong experience in SAP Success Factors / HR Cloud
Strong experience in HR Reporting / Ad-Hoc Query
Strong knowledge of MS-Office applications (Advanced Excel)
Apply with your CV in English.