UX/UI Researcher / Designer​
Head, Paco De Arcos, Portugal
há 4 dias


Control the process of improving the user experience across the digital stream applications requiring userinteraction

Devise integrated marketing campaigns for acquiring and retaining customers

Deliver business outcomes through improving the experience that customers have within our Digitalecosystem

Increase the interactivity and engagement of digital campaigns and projects

Support defining and refining user personas

Strong creativity, as well as analytical and critical thinking mindset to identify, analyze and integratecustomer insights and translate into compelling stories to drive campaigns efficiency

Key Responsibilities

Support with research plans for building and refining the customer journey and experience

Support the Digital Campaign Managers to deploy digital campaigns and select the best channels for localinitiatives in the Digital area

Identify customer experience improvements across the channels, including competitor and benchmarkinganalysis

Conduct digital research into areas relevant to business challenges (e.g., Global insights tools, social insights,Social Media Listening and Monitoring)

Ensure compliance with appropriate SOP’s, policies and guidelines in liaison with IT, Data Privacy andCompliance Teams

Day in the Life

Plan, conduct, and monitor user research

Help team understand finding’s implications

Drive empathy for the target audience

Execute and teach Experience Design methods

Lead ideation sessions with team & stakeholders

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