FLM Management Specialist
Vodafone
LISBOA, PRT
há 1 dia

Role Purpose

A key role within Vantage Towers (VT) O&M team, the FLM Management Specialist (FLMMS) owns the responsibility of operationalizing and managing the contract with the Field Level Maintenance (FLM) partners for the whole VT portfolio whilst ensuring compliance with the Service Level Agreements (SLAs).

The FLMMS will work on a daily basis with local and central stakeholders to monitor FLM performance and drive operational excellence.

Job Responsibility

  • Field Level Management (FLM) operations for all assets belonging to VT portfolio to ensure Service Level Agreements (SLAs) agreed with each VT customer
  • Operationalization of key O&M procedures in line with VT operating model and local needs, e.g. procedures for site access
  • FLM partners’ performance management with regards to both planned and corrective maintenance tasks
  • FLM partner contractual management with focus on ensuring compliance with the key SLAs indicators
  • Interaction with the Network Operations Centre (NOC) and VT central operations to drive the implementation of a proper performance management framework
  • Work with the O&M Manager and other internal Infrastructure stakeholders at defining the most effective scheduled maintenance plan
  • Manage portfolio integrity by ensuring an up to date and reliable inventory of the assets deployed in the field at any point in tie.
  • Ideal Background

  • University / Master’s degree, preferably in Engineering
  • Up to 5 years work experience in operational roles
  • Proven track record of field operations management
  • Fluent in spoken and written Portuguese and Business English
  • Good TelCo infrastructure knowledge
  • Solid TelCo / Infra field operations knowledge, including power related topics, e.g. batteries, power AC and DC
  • Solid partners management and good negotiation skills
  • Proactive, hands-in and solution-oriented approach.
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