Branch Operations Specialist -
há 4 dias

We’re a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe’s largest campervan rental company.

With a fleet of 1.000+ vehicles, Indie Campers currently operates over 40 locations across Europe and the US. We’ve been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector.

We’re also a tight-knit group of friends who love spreading the travel bug. And guess what we’re hiring!

We’re looking for a Branch Operations Specialist to run our operations in Lisbon (Póvoa de Santa Iria). Your mission will be to ensure an outstanding customer experience.

You’ll be responsible for the depot’s operational KPI’s and take ownership for the continuous improvement of customer satisfaction, our fleet, operational efficiency and the development of your team.

What you’ll do :

  • Handle incoming reservations, organizing check-ins and check-outs, and coordinate the team’s activities.
  • Training, supervising and coaching your team.
  • Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition.
  • Control workforce planning, manage stock and local suppliers.
  • Handle complaints, emergencies and any local issue that may arise to make sure operations run smoothly.
  • Who you are :

  • You have proven work experience as a team leader in Hospitality, Rent-a-Car, Customer Service or similar environments.
  • You’re fluent in Portuguese and English.
  • You have a valid driver's license, and feel confident enough to drive a campervan.
  • You’re available for flexible working hours.
  • You like working with people and have excellent communication skills.
  • You like responsibility, you’re independent, well-organized and you’re good at solving problems.
  • Nice to have :

  • Degree in Tourism or Hospitality.
  • Affinity with campervans or vehicle maintenance.
  • What we offer :

  • Being part of a young, fast-growing and innovative company where your contribution matters.
  • Continuous training and coaching to develop your leadership and management skills.
  • Competitive package including performance bonus and free roadtrips (subject to availability).
  • Interact with people from all over the world.
  • The joy of providing our guests a more personal, alternative holiday experience.
  • Jump on board and apply now!

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