Spa Sales Manager
Four Seasons Hotels Limited
há 4 dias

About Four Seasons Hotel Ritz Lisbon

A luxury hotel in Lisbon, Portugal. Long considered the city's finest hotel, Four Seasons Hotel Ritz Lisbon reflects the nobility and charm of historic Portugal, and offers vistas of Eduardo VII Park, St.

George's Moorish castle, the Old Town and the Tagus River from atop one of Lisbon's seven hills. It holds 282 high luxury rooms, a high end Restaurant (Varanda) managed by Chef Pascal Meynard and Pastry Chef Fabian Nguyen, a Piano Bar, a Sushi Bar, a Spa and the most beautiful fitness center on the rooftop.

Four Seasons Hotel Ritz Lisbon holds one of the most precious art collection in the World, all available for our guests enjoyment.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service.

Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

The Position / Role

  • Responsible for the over-all operation and performance of the spa and fitness - providing outstanding guest service and satisfaction, revenue generation and enhancement, staff management and training.
  • To be responsible for the quality of service and maintenance of the product at the Spa in line with Four Seasons operating standards.
  • To be responsible for the quality of service and maintenance of the Fitness Center with Four Seasons operating standards.
  • To prepare monthly financial and statistical reports for the Hotel senior management incorporating proposals and recommendations regarding policy and operation of the Spa / Fitness, competition, occupancy and usage, market share and achievement of targets.
  • To develop and submit an annual budget and business plan for the Spa / Fitness. To be responsible for the achievement and regular review of the business plan and budget.
  • This should also include the control of staff wage costs in relation to productivity and efficiency.

  • To work closely with the Executive Team in the preparation of Spa / Fitness marketing plans for the year.
  • To coordinate all promotional plans and projects for the facility. To provide leadership, direction and support to the employees of the Spa / Fitness and to develop a highly motivated team who can deliver high standards of service in all areas.
  • To effectively integrate the Spa / Fitness within the Hotel marketing strategy and to ensure that the Spa / Fitness is marketed correctly both internally and externally.
  • This includes responsibility for ensuring that all hotel staff are kept informed of changes or additions to information in the Spa / Fitness.

  • The Spa Sales Manager provides cutting edge advice and makes strategic and operational decisions for the department with regards to SPA memberships.
  • Works collaboratively and professionally with co-workers and supervisors.
  • Build an open and trustful environment where everyone's opinion is share and value. Communicate clearly and openly the correct information at the right moment.
  • Strive to deliver the best quality and be encouraged by excellence
  • Knowledge, Skills and Abilities

  • Previous Hotel Spa / Fitness Experience and Sales
  • Minimum 3 years management experience in a luxury Spa and Fitness
  • Strong leadership & organizational skills required
  • Excellent reading, writing and oral proficiency in the English language
  • The candidate must hold the required authorization to work in an European country.
  • What we are offering and benefits

  • Be part of a cohesive team with a singular focus on creating the best possible guest experience
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Be encouraged to demonstrate your professional passion
  • Have career growth opportunities both within Four Seasons Hotel Lisbon and worldwide with our company
  • Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
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