People Services Technician
Cloudflare
Lisbon, Portugal
há 3 dias

About Us

At Cloudflare, we have our eyes set on an ambitious goal : to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

What You Would Do Here :

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for an energetic and motivated People Services Representative who’s ready to help a rapidly growing organization scale with efficiency and operational excellence.

The main function of this role is to create and deliver a seamless and positive employee experience across the entire hire to retire lifecycle.

You’ll deliver world-class employee inquiry support as you help answer People and Payroll questions directly from employees.

This role also executes critical People and Payroll transactions to ensure that the data we manage is clean, in compliance and up to date.

Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.

Responsibilities

  • Process global employee lifecycle transactions such as onboarding, transfers, organizational changes, and offboarding.
  • Maintain people data across People / Payroll systems and implement steps to ensure 100% data integrity, performing regular and ad hoc data audits.
  • Receive and respond to global employee inquiries regarding People and Payroll activities. Escalate issues to tier 2 subject matter experts as needed.
  • Act as a liaison on behalf of the employee and the People / Payroll departments to resolve issues.
  • Utilize a professional and quality-focused approach to handle inquiries, ensuring confidentiality and protection of sensitive employee information.
  • Create and manage employee files and People / Payroll records, ensure all necessary documentation is captured and held in the appropriate places.
  • Help implement any necessary process changes and records administration to support compliance regulations.
  • Support seasonal People / Payroll programmatic activities such as Benefits open enrollment and year end Payroll preparation.
  • As this position provides global employee support, you may be required to work non-traditional work hours for coverage.
  • Skills / experience

  • 2+ years relevant experience managing HR records
  • Highly detailed and process oriented
  • Comfortable with large data sets and strong Excel / Google Sheets skills
  • Strong customer focus
  • Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions
  • Ability and willingness to work within constantly changing priorities
  • Strong organizational, problem-solving and time management skills
  • Adaptability in a dynamic, fast-paced environment
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