B2B Technical Account Manager (German speaker) - LisbonReady to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe's fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.
What you will do
- You will closely work with Europe B2B local and global teams to support day-to-day operations and partner onboarding
- Perform, development, and test activities related to integration solutions, namely implement automatic order transmission across our B2B landscape
- Defining and executing on technical deployment, assist our partners on the best way to implement integration processes ensuring automatic order transmission/ retailer portal / API / FTP / EDI
- Create best practices and scalable troubleshooting solutions;
- You will be closely working with our retailers, warehouses and development team to identify automation potential and implement these into our processes
- You will constantly challenge the status quo and performing impact/effort analyses to ensure we act in the most efficient way
- Preferably be based at our Lisbon office but can also work from our Frankfurt office
What you bring to Emma
- Degree in Computer Sciences or Business Administration or related technical field or equivalent practical experience
- Relevant experience as a technical generalist background, integration or connectivity, tech support, project management or account management in tech companies or any similar experience
- Fluent in English and German (mandatory)
- Ability to work cross functionally with technical and business stakeholders with demonstrated listening, critical thinking, and problem solving skills
- You are analytically strong and can draw meaningful insights when looking at data.
- You are very comfortable with continuously changing opportunities and priorities.
- You do not shy away from problems but rather act hands on and find solutions.
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