Job description
As a member of our Travel Experience team, you will be responsible for directly supporting our users in their travel needs.
While helping users you will have the opportunity to offer insights to product, design and engineering teams, directly having an impact in how we scale and improve our product offering.
As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a market-leading positive experience!
What You’ll Do :
Assist our travelers with best-in-class personalized support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
Work to, thrive and achieve through KPI’s that both relate to performance and behavior
Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents
Build internal relationships across global teams
Feedback to our product and engineering team to be part of the solution in our product improvement
What We’re Looking For :
Working experience as a Travel Consultant (or similar role within the Travel and Hospitality Industry), preferred
GDS experience, in any relevant GDS (Sabre, Amadeus, Galileo, etc.) is welcome but not mandatory
A skilled communicator, proficient in both verbal and written German, and English
Demonstrable ability to handle crises
Solution Oriented; derives satisfaction from solving problems
Empathetic; is able to put themselves in the shoes of others and make decisions considering multiple viewpoints
A Degree or other qualification in Hospitality, Travel, Tourism, Business or relevant field preferred
Metrics driven as an indicator and motivator of success
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen.
Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
Candidates with a passion for travel 
