is a French multinational BPO company that is making business more human for the world’s most exciting brands. By
you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.
and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role :
Our IT American brand is widely recognized as the world’s best search engine , because it is fast, accurate, and easy to use.
It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
you will :
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone / email / chat / social / social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of the management and provide feedback
We are looking for : Native or Proficient
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated, and a great team player
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Health insurance with a dental plan (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Relocation package - shared accommodation and flight reimbursement if you come from abroad
Possibility to do Full Work from Home based in Portugal*
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in
Lisbon, Oriente, Portugal.
All submissions will be treated confidentially under the General Data Protection Regulation.
Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.