Wintel Engineer (M / F)
Your new company
Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group committed to helping people around the world build families and live better lives.
Headquartered in Saint-Prex, Switzerland, Ferring is a leader in reproductive medicine and women’s health, and in specialty areas within gastroenterology and urology.
Ferring has been developing treatments for mothers and babies for over 50 years and has a portfolio covering treatments from conception to birth.
Founded in 1950, privately-owned Ferring now employs over 6,000 people worldwide, has its own operating subsidiaries in nearly 60 countries and markets its products in 110 countries.
Ferring TechOps IT Infrastructure is a newly established team (March 2022) with the overall responsibility to define, pilot, implement, and eventually operate a new greenfield industry best-practice TechOps IT infrastructure.
The TechOps Infrastructure team is part of the Corporate Infrastructure & Security organization in Global IT, with team members primarily working out of the Global IT headquarter in Copenhagen, Denmark and out of Lisbon, Portugal.
The team consists of highly skilled and experienced individuals who thrives in a team setting and wants to succeed around the same mission
Your New Role
Responsible for the successful delivery and operation of on-premises Microsoft Services Stack
Setup, migrate, configuration, monitoring, management and troubleshoot of services such as Fileshares, Directory Services, Patch Management, Print Services, SQL Clusters, across mid and large manufacturing environments, within an ITIL aligned Service Management framework, and in line with standards and Service Levels.
Produce support documents based on the setup for the operation.
Possess and maintain a detailed understanding for all Wintel Infrastructure services.
Proactively seek out opportunities for continuous improvement and propose improvement activities.
Actively develop automation engineering solutions, identifying where automation should be used, and working with operations teams to implement solutions.
Incorporate security-by-design into all solutions, ensuring that security requirements are considered concurrently with technical requirements.
Responsible for the resolution of incidents and service requests associated with the networking services.
Successful work in a team covering support throughout the day and evening through on-call support.
Responsible for the security, resilience, and monitoring of the Wintel Infrastructure services.
Responsible for identifying and undertaking Service Improvements.
Responsible for working closely and collaborate with the other teams within Ferring TechOps IT Infrastructure and 3rd parties / vendors to provide an excellent overall IT Service.
Responsible for the adoption into service of new solutions ensuring operational suitability.
Carry out continuous personal development, ensuring technical skills are kept up to date and non-technical skills are gained and improved.
Provide input and develop scripts to automate operational tasks and focus on continuous process improvements
Follow ITSM (ITIL) methodology to manage changes, incidents, and problems
Use standard enterprise tools to log, track, and close activities (support and projects)
Work on special project assignments as needed
What you’ll need to succeed
University degree or equivalent in Information Systems, Engineering or similar.
Demonstrable experience covering the setup, configuration, monitoring, management and troubleshooting of Windows Server Operating System (build, administration, security, and automation tools)
Setup, Migrate and maintenance Servers in the domain of Active Directory, SQL , SCCM , FileShare , Print, but also services such as DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and Windows scripting / automation.
Technical infrastructure knowledge supporting Windows Server Operating Systems
Support of a distributed MS Windows-based network
Strong record of operational success managing Windows Server services including outstanding troubleshooting and root cause analysis.
Functional skills in basic protocol analysis, and IP addressing and routing.
PowerShell or other development / scripting experience.
Strong skills in setting up Microsoft cluster services on VMware or Hyper-V
Experience in setup, configuration, monitoring, management and troubleshooting Microsoft SQL clusters
Experience in troubleshooting IIS webservers
Handing of server crashes (BSOD) and server recovery
Tuning of Windows operating system templates based on server roles
Experience in Windows server migrations
Creation of Windows server templates for virtualization platforms (VMware / Hyper-V)
Experience in remote command based tools like PSTOOLS
Experience in Securing / Hardening Windows Servers
In-depth knowledge of TCP / IP network
Experience in handling NFS client / NFS shares in Windows server
Experience in introducing industry best practices in server deployments.
Experience in root cause analysis
Good hands-on on Basic / Dynamic disk configurations
Experience in managing Linux based member servers in an Active Directory domain
Windows server memory dump analysis skills
Experience in installing and configuring Windows server automated installation tools for physical servers
Experience with Windows OS performance monitoring.
Knowledge of manufacturing environments or Manufacturing Execution System is a plus
Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional is a Must
Experience working within regulated industries.
Excellent organizational, coordination, interpersonal and communication skills and experience working in an international team across locations and time-zones.
Fluency in English.
What you'll get in return
Do you want to be part of the team to shape and accelerate the transformation of Ferring’s TechOps IT infrastructure? Do you have a proven track record across IT Infrastructure, Security and / or Manufacturing?
If yes, then you are the person we are looking for to join our newly established TechOps Infrastructure team. Our mission is to be part of rebuilding Ferring’s TechOps IT infrastructure for the future
What you need to do