Mobile Technicians are part of our service teams and are solely responsible for theeffective and efficient day-to-day service operations ensuring customersatisfaction on location.
In this role, you will be responsible for deliveringan impeccable service experience to every Tesla customer during the maintenanceand service of their vehicles.
This role will be a hands-on technical role andyou will also be working at local Service Centers when required. To deliverexcellent service to our customers at all times, Mobile service technicianswill be provided with high quality equipment and have the latest training inour technologies.
It is your objective to exceed customers’ expectations., Implement high standardsand processes to continuously elevate the overall Mobile service experience
As a Mobile ServiceTechnician, You will be in direct contact with the customer, your interactionwith our clients will have a lasting effect on their impressions of our Brand.
You will understand every aspect of our objectives as well as our mission. Youwill be integrated into a team pushing for 100% satisfaction.
We expect you tochampion safety, efficiency, quality, and overall excellence in all of youractions and decisions.
Technical acumen isrequired you must develop a knowledge of all Tesla products, Service systems,processes and procedures.
You will be required to help customers understand thetechnology and the particularities of their vehicles.
Carry out basic technical repairs and non HVdiagnostic work without supervision, e.g. :
oExtensive knowledge of accessories and theirfunctions
oImplementing Recalls / Bulletins
oDoor handle maintenance and adjustments
Prioritize safework and follow all safety instructions and training
Work with acollaborative attitude and team spirit
Self-managetechnical expertise development
Follow all Teslaspecified Repair Guidelines to the accepted Quality levels
Support otherService centers on an as- needed basis
Develop andmaintain your own individual development plan
Operate a varietyof hand, power, and shop tools
Maintain tools andequipment.
Maintain records oftime, expenses and materials
Respect deadlinesand planning obligations
3-4years Technical work experience in a related technology (Aeronautics, Engines,Electrical, Automotive, Marine etc.)
Basiccommand of the English Language
Apassion for Tesla and a sound understanding of the company and its mission.
Demonstratesa safety minded attitude
Motivatedto work in a high paced, dynamic environment.
Abilityto follow oral and written instructions with attention to detail.
Multitasking,organize workloads and planning.
Workas a team over long distances and achieve common goals.
Knowledgeof methods, techniques, parts, tools and materials used in the maintenance andrepair in the automotive industry.
Bestrategic and proactive. You must think and plan ahead.
Beself-aware, flexible and open-minded.
Possessa combination of analytical thinking, hands-on problem solving, and acustomer-service mindset
Bean advocate for your customers and your team. Your success depends on theirs.
Tesla participates in the