Customer Care Assistant (m/f) - Oeiras
MyPeople
Lisboa, Portugal
há 2 dias
source : SAPO

Descrição da Função

We are looking for professionals who make a difference, professionals with a will, who take companies to new heights. We want to make you happy and fulfilled professionally.

Skypro is a Portuguese company leader in innovation and sustainability in managing uniforms for large companies, with offices in Portugal, the USA, and the United Arab Emirates.

Together with you, we want to be the most competent company globally to take care of the comfort of thousands of workers around the world through digital transformation.

  • We are a happy company. Here you can be a happy professional; we will take care of you. Customer Care Assistant (m / f) - Oeiras Reporting to the COO this professional will have the following responsibilities : - Answering Customer Service inquiries via incoming calls, emails and ticketing system;
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.- Handle any other customer inquiry, complaint or request;
  • Provide technical support across multiple internal platforms;- Be able to understand when to escalate tickets to other departments;
  • Guarantee that tickets are solved within the contracted SLA’sProfile- Degree or Master’s Degree;- 3+ years’ experience in a similar role- High English level;
  • Excellent written and verbal communication skills- Methodic and Organized - Self-motivated and self-directed;- Smart risk taker- Strict, Focused, Responsible, Initiative and Demanding;
  • Accountable for delivering and results; When you send us your CV, you consent Mypeople to use your personal data for recruitment purposes and to keep it for two years.
  • If you do not want to continue receiving our emails, you want to access, change or delete your personal data from our database before the stipulated time, you should send an email to Mypeople requesting that your information be removed.

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