Application Support Engineer
Volkswagen Digital Solutions
Lisbon, Portugal
há 4 dias
source : Landing.jobs

At Volkswagen Digital Solutions (Permanent), in Lisbon, Portugal

Expires at : 2022-01-23

Location type : Partial remote

Volkswagen Digital Solutions (VWDS) is inspiring and transforming the future of IT in the Volkswagen Group, by questioning and re-questioning the things we know to be true today.

With already more than 25 teams and reaching the 250 employees mark, VWDS makes part of the digitalization strategy that is happening in the Group.

The company is based in the sunny city of Lisbon, Portugal.

We are collaborating with the Volkswagen Group to expand its development and operations while growing our teams simultaneously.

We currently have different teams managing and developing software for the Group.

Tasks

  • Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Release Management processes;
  • Work within a focused and analytical team in order to solve technical issues;
  • Verify if the application is working correctly, namely if the communication between the application and the server is working properly and if not try to find a solution or solve the incident;
  • Escalate the problem to the 3rd level and verify the status of the incident in order to solve it in the shortest possible time;
  • Collaborating directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations.
  • Main requirements

  • A Bachelor’s or Master’s degree in Computer Science or related field;
  • At least 3 years of work experience in Application Management Support;
  • Good experience with Javascript and Java;
  • Experience with PL / SQL;
  • Experience in Kotlin or .NET is also valued;
  • Customer orientation and advanced problem-solving skills;
  • Great communication and collaboration skills;
  • Highly motivated with a get things done attitude;
  • Fluency in English.
  • Nice to have

  • Knowledge in German;
  • Experience in Service Management with ITIL;
  • Knowledge in Bash and shell programming.
  • Benefits & Perks

  • Agile environment where your ideas are valued
  • Continuous learning and opportunity to rotate into different products
  • Constant feedback
  • Access to Udemy
  • Commute allowance
  • Discounts on VW group cars
  • Access to VW pension funds
  • Smartphone with voice / data plan
  • Health and life insurance
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