Trainer - Medical Information
Alphanumeric Systems
Coimbra, PT
há 5 dias
source :

Job Description :

Alphanumeric Lisbon is hiring a Trainer - Medical Information (Pharmacist / Nursing License) for covid-19 vaccine contact center.

You will be working from home, providing support to the EMEA market.

Requirements :

Required Qualifications :

Bachelor’s degree in Nursing or Pharmaceutical (or equivalent)

Nursing or Pharmacist License

3+ years of experience providing Training services for international teams

Knowledge of Learning Management Applications

Experience in Language neutralization is a plus

Maintains knowledge of policies and procedures including client products, SOPs, protocols

Excellent written fluency in English and proficiencies in other languages a plus.


Your responsibilities

You will ensure help desk staff is appropriately trained to take calls as well as consistently ensuring language neutralization and appropriate communications.

Training :

Design a detailed training and delivery plan for Medical Information Contact Center

Provides individual performance feedback, as appropriate.

Delivers the intended training messages to an internal or external audience in the classroom, small group sessions, and individual sessions

Works with a team to develop training programs, implement new programs,

Service Level Reporting :

Analyze daily reports and make recommendations to managers and team leads on training recommendations for representatives that will improve the overall quality of service independently and as a team.

Implement process for daily, weekly, and monthly reports and manage process.

Provide quarterly reports to QA Manager or Operations Manager

Service Improvements :

Make recommendations to Service Manager

Performs special projects or assignments as required

Provides quality updates to the ASI management team and Quality Operations Department.

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