Global Learning & Development Manager
Webhelp
Lisbon, Portugal
há 4 dias
source : Hosco

Why join us

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your training and leadership skills?

Then join our team! You will grow with us in a global company that puts its people at the heart.

We are bringing a Global Learning & Development Manager on board to support us maintaining our business and training quality standards and achieving high-level production performance.

Your mission at Webhelp

As a Global Learning & Development Manager , you will be responsible for the global training curriculum, by setting up new learning activities and change processes and roll them out over the globe.

You will work with a team of local trainers and support them with implementing local trainings. You will play a key role in building a great and consistent global service experience for our client’s business.

What you will be doing at Webhelp

As a Global Learning & Development Manager , you will :

  • Produce reports for the mandatory programs based on agreed requirements and share with key stakeholders as agreed
  • Work closely with the L&D Teams, as well as other key stakeholders to determine training needs, objectives, and curriculum to support operational initiatives
  • Present training programs intended to motivate, challenge, strengthen and enlighten teams and to align skills with organizational and business needs
  • Train teams using a variety of techniques including instructor-led webinars, one-on-one training, classroom training & presentations
  • Ensure that Global Training Curriculum is correctly rolled out in the different local teams in a timely manner.
  • What we are looking for

    Your natural talent for B2B environment interactions and ability to create, plan, and manage activities effectively and strong business knowledge will get you far in your journey with us.

    We’ll be a great match if you :

  • Are fluent in English (C1)
  • Possess a degree in Business Administration (preferred) or related field
  • Have at least 3 years of experience in the Contact Center domain or in a Coordination role in training
  • Have proven ability to form and maintain high effective working relationships with all levels of seniority.
  • Possess strong IT skills in MS office packages and the ability to learn new IT packages.
  • Are experienced with knowledge management systems, processes, and procedures.
  • Have outstanding organizational skills
  • Have excellent written and oral communication skills and the ability to convey information clearly and accurately and concisely.
  • Have a tenacious approach to project management, delivery and follow up.
  • Are available to travel occasionally
  • You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

    What we offer

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance paid in voucher card (net)
  • Private Health Insurance
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Relocation package - shared accommodation and flight reimbursement
  • Possibility to Work from Home based in Lisbon*
  • Because of our emergency plan for COVID-19, you may have to work from home for a limited time.
  • Who we are

    Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.By choosing Webhelp you will be part of a family of over 65,000 game-changers from more than 170 locations in 50 countries.

    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

    If this sounds like you, join us!

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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