Join our amazing team!
As a Booking Advisor, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs.
As a Booking Advisor , you will :
Assist customers via email and social media chat, helping them with their trip bookings.
Provide customer service to help undecided customers choose which travel packages and itineraries fit best their needs.
Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings.
Give real-time, accurate information that empowers the customer to make decisions.
Go beyond the customer's service expectations so they will remember and share their great experience.
Listen to the customer's unique situation and acknowledge their needs.
We are looking for :
Native or Proficient German (C2)
Fluency in English (B2)
Excellent communication skills coupled with empathy and team spirit
Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
Previous experience in Customer Service or as a tourism / travel representative is a plus
For non-EU residents, it is mandatory to have a valid work permit.
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
Health insurance with a dental plan (after 6 months contract)
Relocation package : shared accommodation and flight reimbursement
Possibility to work from home*
Life at our company :
Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern offices located in Lisbon (Parque das Nações, Oriente).