German Travel & Tourism Industry CSR- Lisbon
Lisbon, PT
há 5 dias

Requisition : 49084

Are you always up-to-date on the latest holiday trends? Are you keen on helping others?

If travels and vacations are all you can talk about and you have a problem-solving mind set, we think you should join Majorel as Travel & Tourism CSR.

It’s a great opportunity to be part of the team of customer service experts working along the world’s #1 accommodation website!

Who we are :

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Our mission :

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology .

We deliver real impact for our partners.

We are driven to go further.

At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

Your Responsibilities :

Providing superb support the way you would want to be treated during your vacation!

Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner

Be aware of current traveling destinations and holiday trends

Your experience & skills :

  • Experience in Service Center or similar business
  • Strong administration and organization skills
  • Keen eye for detail to ensure high accuracy
  • Very good PC skills
  • Your profile :

  • Excellent communication skills & high focus on customer satisfaction
  • Native language skills in German (verbal, reading, writing) + Strong English skills both spoken and written
  • Customer service-orientated and a high focus on customer satisfaction
  • Our offer :

  • Competitive salary with monthly performance bonuses
  • Flexible shift system
  • Development / wellbeing related classes (these vary throughout the year, ask for further details), partnerships / discounts and year round events and fun competitions
  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Stable multinational company with long term local growth
  • Modern work environment at an attractive location with excellent public transport connections
  • An international environment employing people from different nationalities and cultures
  • Welcoming and inclusive environment
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