Job Description : About Hiscox
Who are we?
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.
We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.
We are not a mass producer of insurance policies but focus on key areas of expertise and strength and we do business according to our core values of courage, quality, integrity, excellence and human.
The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies.
Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients.
The work of the team follows a set process, for a variety of different such as :
Ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams.
These processes include, e.g. issuing policies, mid-term adjustments, renewals, cancellations, Pre Priced Proposals.
Provide superb customer experience as first point of contact for brokers and clients by answering internal and external questions which fall within the Insurance Administrator scope, and determine and execute the transfer of all other questions to the relevant departments.
Ensure accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence
Establish constant superb quality output by performing regular Quality Audits.
Liaise with internal and external parties to respond to and resolve queries within processing deadlines.
Deliver exceptional service standards / KPI’s.
Support data cleansing and mass change processing projects.
Participate and provide support to process improvement projects.
Participate and support the implementation in continuous improvement or change project work.
Contribute to technical support and procedural best,
Providing new ideas and support the team leader and coordinator regarding execution.
Provide support to other teams to cover absences and peak workloads.
Person Specification :
You will have a Baccalaureate qualification.
Proficient in written and spoken German;
Good interpersonal skills with the ability to work as a member of various teams.
Curious, willing to learn and showing a challenging conventions spirit.
Excellent accuracy and attention to detail to produce high quality output even when dealing with high volume
Ability to organise,prioritise and plan workload to meet deadlines.
Demonstrate personal integrity; doing what they say they’ll do when they said they’d do it.
Personable, able to develop rapport easily and build relationships across and outside Hiscox.
Customer centric approach
Expresses a can-do attitude.
You will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment.
This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage.
Evidence of an interest in a career in administration, insurance or shared services is required.
You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.