Come and work with us.(1000€ of signing bonus)Do you want to help customers everywhere to enjoy wine purchase to the fullest?
Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you! Your future project : join our Dutch Customer Support team. Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions.
Vivino's unique wine shopping experience make wine discovery and purchase fun. As a customer service specialist in this project, your daily responsibilities will include : Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless wayProvide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedbackMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have : Native or proficient level of Dutch (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal What'
s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.1000€ of signing bonusCompetitive wages and stabilityPrivate healthcare &
dental insurance (after six months of employment)Continuous learning / development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) Be bold.
Be you. Apply today!Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!