We value human interactions. Personal and refreshing. We care. No fuss, we stick to what matters. Salt is the most disruptive challenger in the Swiss telco market proposing attractive mobile services on 4G+ network and the most innovative Fiber / TV offer in partnership with Apple.
We look for talents who are willing to strive to impact positively the moments with our customers at all touch-points (calls, emails and 2nd level tasks).
Ready to join our passionate team and make the extra-mile to deliver service excellence? Your Mission As a Trainer you will be responsible for the overall process of training, end-
evaluate the quality of the service based on SALT’s standards. As a Quality Analyst you will be responsible for the overall quality performance, encouraging simplified and streamlined issue handling within Customer Service operations teams, and proactively suggest improvements that will impact positively the Customer Service experience.
Create new and develop existing training material; Ensure training standards of excellence; Assist Supervisors and Managers with the transition of new recruits into the floor.
Ensure absolute consistency in measurement across the business and strive for objectivity and efficiency; Promoting actions to optimize the achievement of Key Performance Indicators.
Interest in telecommunication products, digital and technology Flexible working hours (Monday to Friday) from 08 : 00 to 19 : 00 Personal strengths : reliability, punctuality and commitment What we offer you A work place in the heart of Lisbon A cozy environment Attractive remuneration conditions Free Coffee Have you always dreamed of working in such a refreshingly unique and diverse environment?
Then we really want to get to know you. Please apply online with us. -