Helpdesk Technician - Porto
Claranet
Senhora da Hora, Porto, Portugal
há 5 dias
Job Description

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Diagnosing errors or technical problems and determining proper solutions.
  • Walk the customer through the problem-solving process.
  • Identify and suggest possible improvements on procedures.

Qualifications

  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Experience with documentation of procedures, ticketing and inventory of advanced warehouse.
  • Ability to work flexible shifts and to adapt to changing work schedules.
  • Technical degree or certification.
  • English literacy.


Additional Information

Workplace: Porto

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