Senior Care Specialist
CNS Cloud and Network Services
Amadora, Portugal, Portugal
há 5 dias

What you will learn and contribute to

Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks?

As part of our team, you will :

  • Ensure all the Care quality standards (KPI's) and targets
  • Contribute in building high performance-driven team & Incorporate Innovative culture working on CARE deliverables to achieve KPI’s
  • Providing end-to-end (L2 - L4) Support to customers for Nokia Digital Business suite of products focus on Nokia Mediation (Data Refinery)
  • Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLA's
  • Performing root-cause analysis on customer issues
  • Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-line with expectations for any project / support work that rely on it
  • The role will involve performing modifications and fixes to the current solution source code
  • The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
  • The role will contribute to Continuous Excellence initiatives to improve Care effectiveness & efficiency, Product improvement and Customer experience improvement
  • 24x7 Emergency support for Critical issues and occasional shift-work based off customer needs
  • Your skills and experience

    You have :

  • Bachelor's Degree in Engineering (Software, Computer, Telecommunication, Electrical / Electronic). Master s is a plus
  • Minimum 12 years of demonstrable professional experience providing Highly Technical Support, Services Deployment or Software Development for complex software applications (deployment, level 3 support, level 4 support, R&D)
  • Minimum 10 years of practical working experience with : Experience in UNIX / Linux scripting and deep knowledge of UNIX / Linux operating system Deep working knowledge in Postgres, MariaDB, In-memory DBs, Oracle RDBMS, hadoop & SQL Java / C / Perl / PL-SQL professional programming experience.
  • Virtualization and Clustering technologies. E.g : Openstack & VMWare vSphere, with VNF & CNF knowledge being an advantage.

  • Deep understanding of networks and IP (traces etc) & Cloud technologies
  • It would be nice if you also had :

  • Motivated, independent, and able to build and maintain good relationship with customers and internal stakeholders
  • High fluency in oral and written English
  • High fluency in oral and written Spanish
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Company Culture : We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment.

    We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work / life balance.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.


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