Provide excellent end user experience, which includes resolving potential or actual technical issues, troubleshoot software packages, hardware devices, and other peripherals and configure computer systems according to company policies.
Maintain Company IT assets and License as part of the Configuration Management Database.
Provide worldwide day-to-day support and customer service
Install, configure, and administer Windows and Macintosh Based Desktop systems hardware and software
Support Cloud Based system, application implementation to support business functions.
Work with network staff to support corporate network and Internet Infrastructure
Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.
Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests)
Setup computers and phones for new hires
Support / Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus / spam detection, data backups
Work on projects as needed
Bring ideas for improvement forward
Follow and implement security policies while carrying out desktop support
Documentation as needed
Physical movement of IT or other office gear as needed
On-call and available 24x7 to expertly support our global staff
Excellent verbal and written communications skills
Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms.
Windows 7 / 10 experience required
Mac OSX support experience required
VOIP phone support experience preferred
Office #65 Support Experience preferred
Desire to multitask and solve problems efficiently and quickly
Hands-on experience with Microsoft desktop operating systems and software products
Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system
Experience supporting Cloud Based solutions a Plus
Experience supporting Office 365 an Plus
Experience with a corporate IT ticket system
Experience with asset and software tracking preferred
Associates degree in Information Technology
A+, Microsoft, ITSM, HDI or other certifications preferred but not required
Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we've developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency.
Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform;
one scalable, enterprise class solution to create world-class digital engagement solutions.