Empresas : Rodamón Hotels & Hostels
Rodamón Hotels & Hostels is a looking for a RECEPTIONIST for its central located hostel in Lisbon. The job position involves : To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Main responsabilities : Deliver excellent customer service, at all times Assist in keeping the hotel area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hostel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible at all times, specially in cases of evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office
Requisitos : Multitasking abilities Being open to new people and ideas. Friendly and polite. Able to control emotions. Able to empathize with others.
Ability to work under Pressure. Ability to remain calm.