Job Description : About Hiscox
Who are we?
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.
A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 2,200 highly professional staff, have offices in 14 countries and customers all over the world.
In 2015 the Hiscox Group grew by 10.7% to £1,944.2 million gross written premium and a very healthy profit of £216.1 million, delivering a return on equity of 16%.
We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.
We are not a mass producer of insurance policies but focus on key areas of expertise and strength. We do business according to our core values of courage, quality, integrity, excellence and human.
The Hiscox Group is made up of the following business units :
Our business philosophy
The best people
Any business is only as good as the people it employs, and we aim to employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.
We are committed to developing our staff through our graduate programme, mentoring, in-house and external training. Our professional approach to setting standards is best practice.
We are also members of the Chartered Insurance Institute, which has a long history of championing professional standards within the industry, and many of our people have become or are in the process of becoming CII accredited.
The best clients
Hiscox has three vital questions for every risk - "Who is the insured? Who is the insured? Who is the insured?". Who we insure is as important as what we insure.
Whatever the business, be it a global oil company or a one man professional practice, we are interested in the management and how the business is run.
Our belief is that the good insured always pays too much, and the bad insured too little. By seeking out the good insured and avoiding the bad, we are able to offer wide cover at reasonable premiums.
All of our products have been designed with our customers’ specific needs in mind. Creative use of technology has also improved distribution and enabled us to respond even more quickly and effectively to our customers.
Unlike many of our competitors, Hiscox is an organisation that thrives on change.
Hiscox Europe covers Belgium, France, Germany, the Netherlands, Spain and Portugal. There are approximately 300 staff in Europe in total.
As a business we generate sales of around €200 million per annum via two main lines of business Art and Private Client (high net worth private households, personal fine art, and public and personal collections) and Professional, Specialty and Commercial (professional liability for small to large sized businesses, commercial property, and D&O products).
The Policy Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies.
Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines / products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.
The work of the team follows a set process, for a variety of different administrative tasks and this will include
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams.
These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines.
Testing and supporting UAT as well and new administrative tools, processes and documentation
Person Specification :
Key Requirements : Person Specification
This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage.
What you should be aware of
The team support our business across Europe and we work in English, Dutch, French, Spanish, Portuguese and German. Your contacts will be with other Hiscox employees and customers so your foreign language skills need not be mother tongue but you will need to be able to speak, read and write with confidence for the specific country you will work with.
In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of the European team in Lisbon and the overall growth of Hiscox Europe.
In the longer term you could move into a senior role, as the Shared Services Centre grows or into a more specialist professional role as the service develops.