Signing Bonus + WFH - Italian Advisor - Smart Lighting Project
Webhelp France
Lisbon, Portugal
há 2 dias

About the job role :

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Customer Support Advisor , you will :

  • Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance in voucher card (net)
  • Performance bonus
  • 2000 € Signing Bonus
  • Private Health insurance with a dental plan
  • Relocation package - shared accommodation and flight reimbursement
  • Work From Home based in Portugal
  • Life at our company :

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Lisbon.
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