Client Support Technician - N1
Generix Group
Porto, Portugal
há 20 horas
source : Emprego XL

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain.

Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.

000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?

  • MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
  • Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs.
  • Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer : carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
  • Escalate incidents and requests : transmission of out-of-order incidents and intervention requests to the appropriated services;
  • Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar;
  • Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP / IP, http, ftp) will be a plus;
  • Prerequisites : analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer.
  • Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory;
  • Good level of English would be a plus. Basic level is mandatory; OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.
  • For application, please send your CV to : generix.porto generixgroup.com

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