English Customer Support in Sports Industry
Lisboa, Portugal
há 1 dia


We need you to work with one of the most recognisable brands on the planet.

You’ll be building and maintaining strong relationships with consumers, responding to product questions, helping people find their perfect shoes, sportswear and managing their orders.

Sneakerhead? Runner? Skater? Yoga freak? Are you the one? If so apply today!

We are driven to go further so jumpstart your career with Majorel Portugal with our English Athletes team in the Sports Industry.

Job Description :

  • Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate);
  • Inquiries about the client products and / or services;
  • Locating product at the client stores and Authorized Dealers who carry these products;
  • Collecting and providing feedback regarding products, websites, and advertising;
  • Checking on Order Status;
  • Setting up returns, checking status of returns and refunds, assisting with refunds (dependent on payment method);
  • Setting up claims and checking on status;
  • Handling Consumer Complaints regarding their experience at client Authorized Retailers;
  • Providing technical support for users of the client Apps;
  • Scheduling call backs and performing outbound Calls, if necessary or upon the request
  • Answering other questions deemed necessary and / or appropriate by the NK Consumer.
  • Requisitos

    Requirements for the position include :

  • A passion and enthusiasm for sports and sport products, including industry and market knowledge
  • Utilize Customer Service skills, basic sales techniques and product knowledge to connect customers with the right product to create brand loyalty.
  • Experience in the field of Customer Service, Retail and / or Sales is preferred and ideal.

  • College degree preferred, ideally in communications, business and / or marketing or equivalent industry-related business experience
  • Athletic experience at the high school level required
  • Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics
  • Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations
  • Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written correspondence, etc.) desired
  • Serve as a product knowledge resource for Consumers.
  • Experience with online order Apps preferred
  • Internet savvy and social media awareness. Two years of experience or more preferred
  • Strong multi-tasking and organizational skills
  • Must demonstrate initiative, ownership and the ability to work independently within a diverse team environment
  • Proactive and excited to talk about different ideas
  • Excellent written and verbal business communication skills.
  • Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
  • Ability to work weekends and flexible hours.
  • Our offer :

  • Competitive salary with additional benefits
  • Flexible schedules
  • Wellbeing campaigns, training and development programs, partnerships / discounts and year round events (solidarity and environmental actions, volunteering and fun competitions
  • Modern work environment at an attractive location with excellent public transport connections
  • About Majorel

    Majorel creates amazing customer experiences that consumers love and we are proud of. By smartly combining people and technology we deliver true value for our partners.

    We are driven to go further

    We serve customers across the world through our 60,000+ employees based in 31 countries in Europe, the Middle East, Africa, Americas and Asia in 60+ languages.

    We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

    We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be.

    Because service is a human thing, even when it’s delivered by a robot.

    We have more than 500 clients, many of which we’ve been working with for over 10 years. As an industry leader, we offer you the most reliable solutions.

    Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.

    At Majorel we are committed to providing equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities at positions in our company.

    At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

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