Spanish Supervisor for Philip Morris International (m/f)
Teleperformance Portugal
Lisboa, PT
há 13 horas
source : Alerta Emprego

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement.

He / she is responsible for the accomplishment of the internal objectives, motivating his / her team and managing them on a daily basis. Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events. Responsibility
  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement. Your Profile
  • Native Spanish speaker (mandatory);
  • Fluency in English (at least B2 is mandatory);
  • Experience in managing teams in a contact center environment at least 1 year (preferred);
  • Experience in Call center at least 1 year (preferred);
  • Outbound calls experience or commercial experience (preferred);
  • Leadership skills;
  • Excellent communication and interpersonal skills;
  • Organized;
  • Team spirit. Join us! Be part of a multicultural environment. telepabril18
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