Customer Service Representative - Fiber DE/FR
SALT Services, SA
Lisboa, Portugal
há 4 dias
source : SAPO

Descrição da Função

We are looking for talented people to share our interests and values. Are you focused on the essential and keep your promises?

Do you try to simplify things and dare to be original in what you say and do? And above all, are you known for being exceptional in what you do daily?

For you, the customer’s concern is your main priority. You identify efficiently your interlocutors’ needs and guide them with your solutions, so that each customer recognizes your service as unique.

You will be in charge of solving the second level technical issues that our customers are facing with our Salt Fiber Box.

Your responsibilities : Control of processes related to link orders in Fiber Optic : order management, error detection and implementation of solutions with our internal and external partnersTechnical knowledge in the following areas : network and Internet connectivity, Windows-MacOS-iOS-Android configuration.

Good LAN, WLAN (WiFi), VOIP knowledge.Knowledge of Apple TV product is a plusConfiguration and customer support by phone and email Your contributions : Experience in the Fiber optic area in Switzerland or abroad, particularly in problems resolution of setup and softwareVery good knowledge of French or German- English is a plusInterest in telecommunication products and very good IT skillsTroubleshooting and configuration : rotor, WiFi network, TV box, Fiber Optic setup, etcPersonal strengths : reliability, autonomy, punctuality and logical common sense in guiding a remote customer Have you always dreamt of working in an environment that encourages originality and diversity?

If so, we would like to get to know you. Send us your Cv.

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