About the job role :
As a Customer Care Advisor , you will advise our customers on the best products and pet accessories in the available catalog.
Your project is the largest pet product retailer in Europe.
As a Customer Care Advisor , you will :
Assist clients via inbound calls and e-mail by answering customer inquiries and / or attending to potential requests.
Become a specialist in our Client's products and services
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situations and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Monthly Performance Bonus
Private Health Insurance with a dental plan (after 6 months contract)
Relocation package : shared accommodation and flight reimbursement
Possibility to do Work from Home based in Lisbon*
Life at our company :
Work in a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Oeiras, Tagus Park, Portugal . 
