Partner Service Delivery Manager
Cloudflare
Lisbon, Portugal
há 6 dias

About Us

At Cloudflare, we have our eyes set on an ambitious goal : to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department

The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare.

All working together to help our customers adopt Cloudflare and create great Internet-enabled experiences.

About the Role

You are dedicated to the service delivery and operational success of Cloudflare’s Service Partners. You will be the process and technical application expert that helps our partners build and scale professional and managed service offerings to ensure our end-customers receive an amazing Cloudflare experience.

As a service delivery manager, you will drive and manage engagements with the world’s most innovative service companies to help them deploy, support and operationalize partner business models and service delivery around Cloudflare’s global network.

You’ll primarily manage continual enablement projects, partner consultations and empower ongoing partner services that drive satisfaction from our partners and their customers.

Your technical knowledge of Cloudflare’s solution, industry expertise, familiarity with partner go-to-market models and ability to manage large cross-functional projects will allow you to act as a trusted advisor for your partners alongside Cloudflare’s Partner Success Managers, Channel Account Managers and Solutions Engineers.

You are passionate about technology and going above-and-beyond for your customers. You are self-driven, naturally curious, and an avid client advocate.

You look forward to joining a growing team and to helping define and develop Service Delivery at Cloudflare.

Requirements

  • Record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery
  • Previous Consulting,Technical Account Management, or Project Management experience
  • Ability to prioritize, multi-task, and perform effectively under pressure while helping partners drive successful customer engagements and outcomes
  • Understanding of application, server, and network security and performance concerns
  • Understanding of DNS, TCP / IP, HTTP, TLS, and related protocols
  • Enablement and training experience a plus
  • Some API experience a plus
  • Bachelor’s degree in Computer Science, Math or related field
  • Travel 25-30%
  • Bonus Points

  • Direct experience supporting global partnerships
  • MBA or technical graduate degree
  • Fluency in additional languages
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