WE ARE A GREAT PLACE TO WORK! We offer relocation package!Join us in Lisbon, Portugal!About usWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role : Our brand is an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues.
Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.As a Technical Support Advisor, you will : Respond to inbound customer requests, document relevant case informationEnsure excellent customer satisfactionAbility to assist users with Pre-Sales, General Inquiries, and technical support issues via phone / email / chat / social / social messaging channels (as assigned)Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documentedCollaborate with other technicians to resolve or properly close help ticketsManage an individual ticket queueResponsible to follow the direction of the management and provide feedbackWe are looking for : Proficient Danish (C1 / C2)Fluency English (B2)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesTreat all data and personal information with the utmost confidentialityKeep up with the latest IT and tech-related trendsProactive, self-motivated, and a great team playerWe offer you : Competitive Salary (14 monthly payments per year) Performance bonusMeal allowance paid in voucher card (net)Health insurance with a dental plan (after 6 months of the contract) Relocation package : shared accommodation (for 12 months) and flight reimbursement (after 6 months)Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program Life at our company : Work in a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!New and modern offices in Lisbon, Parque das Nações, Portugal.
We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!Ready to take up the challenge?Join our team and show off your talent!All submissions will be treated confidentially under the General Data Protection Regulation.
Webhelp Portugal is an equal opportunity employer.Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.