ABOUT THE TEAM Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers.
We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does.
We're a truly diverse, international group and we work across three European offices.We hire people who know how to act fast, look for root causes and solve problems not follow scripts.
We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE We're looking for a KYC Support Team Leader to sit within our team at our Porto-based office.What you will be doing : Managing the team of 10-
15 KYC Analyst in Porto Manage the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)Conduct regular one to ones, team meetings and performance reviews.
Challenge processes and procedure, in the context of continuous improvement.Responsible for raising awareness of unusual trends in performance, team, attitude and other management parametersSeek to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace WHAT YOU'LL NEED Fluency in EnglishPeople management experience and skills to ensure team is working effectively together where necessaryAble to work under pressure, manage multiple projects at once, and meet tight deadlinesAble to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulatorsPractical knowledge of SQL (can be basic level) is a plusRelevant experience in KYC in a major financial institution ( preferably international) could be your advantagePlease submit your CV in English language.
A LITTLE ABOUT US We believe that there are better ways for people to control their money. Easier, fairer ways. Revolut started in 2015 with fee-
free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.
We reached 4 million customers in February 2019 and we’re adding another million every quarter.And we’re only just getting started.
Come and help Revolut build the world’s first truly global bank. WHAT WE ARE LOOKING FOR From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.You operate best without lots of bureaucracy.
We don’t hide behind fancy job titles or clunky processes because that’s how things are done’.You approach work in a logical way.
We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.And you share our mission to improve people’s relationship with their money. THE BENEFITS