Purpose & Overall Relevance for the Organisation :
The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation.
They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams.
They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.
The Senior Global Process Manager will lead the design and project management of the build of the solution, as well as acting as a subject matter expert on the sub-process to support its transition from the function, channel or market into the GBS Centers.
He or she will also be responsible for delivering continuous improvement initiatives identified by the Global Process Director.
Key Responsibilities :
Manage the implementation of the solution roadmap for the relevant process domain
Develop and coordinate agreement on KPIs for the service (with both the customer and the oprerations organization)
Develop solution and system requirements to enable design and build
Ensure compliance of sub-process solution against the overall solution governance framework
Implement continuous improvement iniatives
Support the transition of activities and ensure knowledge retention
Act as a subject matter expert in a (sub-)process area
Key Relationships :
Customers of sub-process (functional teams in markets)
GBS Cross Functional Standards team
GBS Transition Management team
GBS Ops Delivery Excellence teams
Knowledge, Skills and Abilities :
In depth understanding of a Global Business Services process or sub-process and appreciation of its operational application
Experience in process design and process mapping, ideally within Shared Services
Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
Experience of RPA and digital transformation
Experience in meeting planning and facilitation of physical and virtual workshops in a global working environment
Experience of solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand
Experience in designing for and improving process quality, process review and compliance
Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset
Ability to work in a fast paced environment with different international cultures
Strong numerical and analytical skills
High degree of customer orientation
Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
Ability to travel, domestic or international, as required
Fluent English (verbal and written),
Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
Requisite Education and Experience / Minimum Qualifications :
Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
Minimum of 6-8 years of progressive work experience in the operational delivery of these services, as well as ideally some process management or process improvement experience in Shared Services
At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game.
We foster the athlete s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs : CONFIDENCE, COLLABORATION and CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers.
But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.
COLLABORATION . Every elite athlete relies on partners : coaches, teammates, and nutritionists. We, too, know that we are stronger together.
Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies.
We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.