Customer Service Engineer
Jscrambler
Aveiro, PT
há 1 dia
source : ITJobs

About us

Jscrambler is growing at a fast pace, fueled by the success of recognized web security products. Our leading cybersecurity technology is trusted by the Fortune 500 and major global companies to protect their web presence and applications (check our website for some references!).

Jscrambler applies security layers to web applications, granting self-defensive capabilities that enable them to fight any fraud, reverse-engineering, or tampering attempts, avoiding data leakage and damages to the customer’s reputation.

After closing a $15 million Series A funding round, we are kicking off 2022 in full force! The team is growing fast and all team members will play a key role in helping the company reach its ambitious goals.

The Role

As a Customer Service Engineer, you will proactively manage a pool of Enterprise Customers to ensure that Jscrambler's high-quality standards are being put to use across all our products.

You are the main gateway to guarantee our customers' satisfaction, especially when they are in need of assistance but also when they need guidance on using our software.

Due to the nature of our products, you will learn a lot of JavaScript and Web Security, in contact with large multinational companies.

What will your day-to-day be like?

  • Provide high-quality technical support to Jscrambler enterprise customers (B2B), assuming ownership of the problem until its resolution;
  • Keep a close relationship with our main customers to guarantee our products are being efficiently used;
  • Deep dive into the issue, replicating, educate the customer, provide workarounds and make sure the customer has a solution;
  • When required, escalate issues to our Development Support, having a clear and pragmatic communication;
  • Technically assist our Sales team (performing a demo, setting up a Proof-of-Concept with the customer, participating in meetings)

    Experience and Qualifications :

  • Bachelor or higher Degree in Computer Science or equivalent;
  • Knowledge of JavaScript and other programming languages;
  • Knowledge of overall web and mobile application architectures;
  • Knowledge of ITIL or similar support processes is valued;
  • Experience in similar support functions is valued.

    We believe you’ll succeed in this role if you have / are :

  • Strong verbal, written, and interpersonal communication skills;
  • Well-organized and quality driven;
  • Pro-active and capable to think out of the box;
  • Affinity with Security / Application Security is valued;
  • Fluent / native in English.

    Why should you join us?

    It is an incredible career opportunity to develop your knowledge as a Customer Service Engineer, with talented people while keeping updated about engineering best practices in the cybersecurity world.

    Want to make an impact? You will be a key person in the Customer Service team being able to make a real difference in our clients' lives, being the first point of contact with multinational companies, in a growing startup company, and making the world more secure.

    Career Progression & Personal Development Plan : Every 6 months you will tell us what is going to be your next challenge.

    If it is something important for you, it is important for us too. Would you like to do training? Attending an international conference would make you happy?

    You just need to say so.

    We ensure a flexible working model with a remote first mindset. This means if you prefer, you can work remotely or in the office.

    Wellbeing activities : You will have free snacks, fruit and coffee, weekly sports activities, Team lunch, team buildings, and much more.

    The best way to get in touch with us :

    Submit your application to and we would be delighted to explain this amazing opportunity.

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