Sea Logistics - Operational Care Specialist (m/f)
Kuehne Nagel
Sao Mamede de Infesta, Porto, Portugal
há 5 horas

Would you like to work for one of the most important Logistics companies in the world? Join our dynamic Sea Logistics team! #SeaLogistics

Your Role

  • A Sea Logistics Operational Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities by : - Executing the necessary bookings with our partners (Carriers);
  • Executing the requisite data entry; - Generating the required documentation and liaising with our Customer Care team to ensure requirements are met.
  • All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

    They build and maintain a strong partnership with key carriers and vendors.

    Your Responsibilities

  • Create / complete shipment details in our internal data management system (Carrier / Vessel, Item description, etc);
  • Coordinate with customer care, haulers and carriers;
  • Create files for consolidation container (Master / Single);
  • Review and ensure alignment of shipping instructions including clarifying any deviations / conflicts taking country regulations, compliance and rate and routing information into consideration;
  • Ensure profit maximization;
  • Immediately report problems, operation disputes, or discrepancies to the direct report;
  • Monitor the operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies;
  • Work with Customer Care on account implementation, ensuring a smooth transition from sales to operations;
  • Support the Customer Care team in resolving complaints.
  • Your Skills and Experiences

  • High level of attention to detail;
  • Ability for time management and deal with unexpectable;
  • Problem solving driven;
  • Good communication skills;
  • Portuguese fluent, English intermediate;
  • Minimum 2 year of experience in freight forwarding, sea logistics, is mandatory;
  • Good Reasons to Join

    We offer a challenging position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

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