What you will learn and contribute to
The position will specifically focus on Customer Success App (CS App) related activities, Thorough understanding of Business Process and CS Application.
As part of our team, you will :
Deliver application roadmap capabilities with business and IT collaboration
Convert business requirements into User stories and translate further into IT design / specifications
Analyze and develop business cases for system application changes that focus on internal customer centricity and bring value-add features for sales team
Build strong working relationship with a wide range of business partners at all levels of the company on the platform
Partner with variety of project teams supporting customer facing programs and represent the voice of Application / Project driving customer experience end-to-end solutions
Build cross-stakeholder alignments and partnerships for a common tool governance
Maintain and continually update / expand on the tool and process documentation
Understand business process and business requirements through in-depth evaluation of business processes of the customers and translating them to requirements artifacts such as Functional spec / User stories / Business requirement document
Support change management processes from requirements gathering till deployment / implementation
Ensure that developed solutions meet business needs and requirements
Should be able to assess risk when business / tool / App related decisions are made
Can lead Change Mgmt. & Deployment related activities
UAT, coordination and sign-off
Drives Engagement Process with Target audience in CX and BGs
Ensure consistent internal communication
Support SharePoint Creation, Updates, Enhancements and Maintenance
Training content and User Manual creation
Creative thinker with the ability to transform technical and digital information and processes into compelling stories
Experience in communicating with customers in global environment
Move easily between big picture thinking and managing relevant detail
Build trust with teams and stakeholders through open and honest conversation.
Self-starter, able to succeed in a challenging environment independently & driven by success consistently going the extra mile
Your skills and experience
You have :
Salesforce CRM, Office 365 including Power Apps, advanced PowerPoint, SharePoint skills, Understanding Sales SELL process
Experience in working as Business Analyst, creating detailed scope documents, process flow diagrams, creating and giving presentations
Strong track record of academic and professional excellence and achievement with outstanding analytical and quantitative capabilities
Sales team or Sales Support Functional experience
Strong planning and prioritization skills handles multiple tasks with conflicting / overlapping timelines
It would be nice if you also had :
User support and user training experience
Managing project charter and timelines
Able to effectively communicate status to management
Self-starter shows initiative and drive to manage project to completion
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Chance to colloborate and learn with highly effective teams working on various topics from Salesforce Einstein Analytics, CPQ, Change Management & Market Sales Operations Management.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality :
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.