Senior Account Manager - Portugal (They/She/He)
Glovo
Lisbon
há 2 dias

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).

YOUR WORK-LIFE OPPORTUNITY :

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.

How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.

As a Senior Account Manager, you will be a key role in the Glovo Partner Operations team. You will be directly responsible to build and maintain good relationships between our biggest local partners and our company.

You will be liaising with the most highly regarded restaurants in Portugal.

BE A PART OF A TEAM WHERE YOU WILL :

  • Be the main contact for Glovo’s top partners in the food category, building a win-win relationship through consistent and proactive communication, identifying their needs, and working as a team to get the best out of the partnership.
  • Handle the most important partnerships in Glovo nationwide, being able to acquire great knowledge from the most valued partners from the QSR industry.
  • Get a bunch of exposure and responsibility within the Company.
  • Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
  • Draw and execute plans, making your partners grow through promos negotiations, marketing activations, and menu performance (selling items, AOV, Conversion Rate, cross-selling, and upselling).
  • Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
  • Improve Glovo’s revenue through commission renegotiation and selling assets.
  • Understand, build action plans and follow up on churned and inactive partners.
  • Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
  • YOU HAVE :

  • At least 3 years of experience in high-performance account management or Business Consultancy.
  • Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
  • Comfortable working in a high growth and high-performance start-up with a fast pace.
  • Computer literate; good knowledge of Google Docs.
  • Native level Portuguese and excellent English skills.
  • Spanish is not mandatory but it s a plus.
  • Strong Commercial skills.
  • Good communication and interpersonal skills
  • Project management skills, highly organized and detail-oriented.
  • Problem solver, data-driven with an analytical approach.
  • Experience our Glovo Life benefits :

  • Enticing equity plan
  • Private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (2 days office / week)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • What you’ll find when working at Glovo :

  • Gas : Driven to deliver quality results quickly
  • Good Vibes : Bring positivity and communicate openly
  • Stay Humble : Self-aware and open to learning
  • Care : Uplift people and the planet
  • Glownership : Act as proud owners
  • High Bar : Focus on Top Performance
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