Manpower Portugal is currently recruiting an Customer Experience Associate fluent in DUTCH for a prestigious client in Lisbon.
We are looking for passionate individuals with experience on customer support services.
The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone.
You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.
Required Skills and Experience
Advanced knowledge / native speaker in DUTCH, (mandatory), in addition to fluency in English ;
Minimum experience of one year in Customer Service or Helpdesk, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field;
Good communication and written skills, both in French and English;
Computer knowledge with intermediate to advanced experience.
Soft skills to deal with clients, troubleshooting driven, ability to multitask;
Demonstrate speed, agility, critical-thinking, problem-solving skills;
Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Solutions mind-set, helping nature, passion for customer experience.
Essential capabilities : Natural Communicator; Perception Skills; Planning & Organization; Team Player.
Our offer :
Competitive salary & bonus system.
Monthly Income + Meal Allowance + Transportation Allowance+ language bonus;
A multinational environment, different nationalities and cultures to work with every day.
Schedule from Monday to Friday - 08h to 17h.
Location : L agoas Parque (Oeiras)
Tipo de oferta : Efetivo / CLT