demand capture specialist
Randstad
Linda A Velha, Lisboa
há 5 dias

job description

Are you customer oriented? Are you fluent in other languages than english?

Randstad was challenged by the world’s largest food and beverages company to search for the best possible talent to work in their shared services center.

what you need to apply :

  • Good level of English - (intermediate);
  • Good level of French OR Swedish OR Norwegian OR Finnish OR Danish (advanced);
  • Preferential master degree in Accounting / Finance / Economics, but not mandatory;
  • Previous Customer Service and / or order to cash experience will be a plus;
  • Previous Supply Chain experience will be a plus;
  • Team spirit and available to work in an open space environment;
  • Good analysis skills and problem solving mind-set;
  • Ability to manage priorities;
  • Will to work in a multicultural environment.
  • responsibilities

    You'll be challenged to do your best in the following functions :

  • Ensure that demand is captured in both manual and electronic order methods;
  • Communicate with stakeholders in order to resolve exceptions / failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Provide analysis and input into root causes for resolution of demand failures;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving.
  • This job offers :

  • Immediate entry into an attractive project in world’s largest food and beverages company;
  • You will integrate a multicultural team;
  • Good benefits package;
  • Conditions of remuneration to be agreed by the experience and knowledge demonstrated.
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