Dutch Customer Advisor for Domestic Appliance Company
Sitel Portugal
Lisbon, Portugal
há 6 dias
source : Europe Language Jobs

Description

  • Learn, lead & grow. #SitelPortugal As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group®
  • partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

  • With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions –
  • including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection.

    Value Conversation. Come and work with us. Do you want to be part of a team whose motto is to do it forever better and to be forever better?

    Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

    So we have the perfect opportunity for you! Your future project : join our Dutch Customer Support team. Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

    As a customer service specialist in this project, your daily responsibilities will include : Being part of a team specialized in offering support through written and phone communicationTroubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phoneAssist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service callsFacilitate resolution for consumers issue and log the information into the consumers account.

    Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback

    Requirements

  • Maximize your experience. To succeed in the role, you will need to have : Native or proficient level of Dutch (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills –
  • with excellent phone conversation skills, attentive listening and superior writing skillsAbility to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as requiredAnalytical and problem solving skills with strong attention to detailAbility to learn and become proficient with internal programs and new softwareDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal

    Offer

    Gain stability, expand possibilities. What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

    Competitive wages and stabilityPrivate healthcare & dental insurance (after six months of employment)Continuous learning / development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) Be bold.

    Be you.Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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